Transforming healthcare delivery : a comprehensive review of digital integration, challenges, and best practices in integrated care systems

Abstract

Digital transformation in healthcare, particularly within Integrated Care Systems (ICS), offers significant potential to improve the quality, accessibility, and efficiency of care. This narrative review examines the best practices, challenges, and outcomes of digital healthcare transformation within ICS, with a focus on the integration of key technologies such as electronic health records (EHRs), telemedicine, and artificial intelligence (AI). The review highlights the critical role of leadership, stakeholder engagement, and staff training in overcoming barriers to successful digital adoption, including resistance to change, interoperability issues, and financial constraints. It further explores the impact of digital tools on patient outcomes, operational efficiency, and patient engagement. Despite the promise of digital transformation, several challenges persist, including technological barriers, regulatory complexities, and the need for significant investment in infrastructure. To maximize the benefits of digital healthcare tools, the review recommends fostering collaboration among healthcare providers, prioritizing staff involvement and leadership support, implementing digital solutions in phases, and addressing financial and regulatory challenges early in the planning process. By addressing these challenges and implementing recommended strategies, ICS can enhance care coordination, optimize resource utilization, and ultimately improve patient outcomes, paving the way for a more sustainable healthcare system.